Stripe Onboarding Guide for Gyms

Set up your Stripe account 2-3 weeks before switching to Boxbase. This allows time for verification and document review.

This can be done through your Boxbase account directly. Just navigate to "Settings > Box settings > Finances". That will start your Stripe onboarding process and connect it to your Boxbase account.

For further information contact us or read through the official stripe documentation:

Have all necessary documents ready (business registration, bank info, ID). Upload everything in one session to avoid delays.

On the official documentation you can find more details for the required information. Make sure to select your country correctly: Stripe: Identity verification.

You can configure your payout settings in the Stripe Dashboard under "Settings > Payouts". You have options for daily, weekly, or monthly payouts. Usually the payout will arrive within 3-5 business days on your bank account.

We also advise you to keep a minimum balance of around ~200-300 € on your Stripe account. Stripe uses this balance to cover fees, refunds and chargebacks. If your balance is insufficient, Stripe will withdraw from your bank account. Refunds are covered by your Stripe balance first.

Important to know:

• First payout is delayed (Stripe credibility check). Learn more

• Regular Stripe payouts are free of charge.

• Minimum balance: Configure your Stripe account to keep a minimum balance to cover fees, refunds and chargebacks. Learn more

Depending on your country you have different payment methods available. The pricing and fees for given payment methods vary. They can be found on the official Stripe pricing page. Just make sure you have your country selected correctly. Stripe: Pricing

If you are planning to accept SEPA Direct Debit payments be aware that the first 30 days have a weekly €10,000 processing limit. After 30 days, you can apply to increase the limit. This makes the onboarding step more important to be done early.

Important to know:

• SEPA Direct Debit: Takes around 5 business days to process and land on your Stripe account.

• SEPA Direct Debit Processing Limit: First 30 days, weekly €10k limit.

• Other payment methods like credit cards are processed instantly and available in your Stripe account usually within minutes.

Stripe fees are primarily for processing transactions. Those fees vary based on the payment method used (e.g., credit card, SEPA Direct Debit) and your country. Additional fees may apply for currency conversion, instant payouts, or chargebacks. Detailed fee structures can be found on the official Stripe pricing page. Just make sure you have your country selected correctly.

Boxbase uses the Stripe Invoicing feature to handle payment processing. The Stripe Invoicing feature causes usage fees. You can find the pricing on the official Stripe pricing page. Stripe: Invoicing Pricing

Boxbase does not charge any additional fees on top of the standard Stripe fees. All fees are directly handled by Stripe. We use Stripe for all payment processing, ensuring a seamless experience for our users.

For support with Stripe-related issues, you can visit the Stripe Support Center. They offer a variety of resources, including documentation, troubleshooting guides, and the ability to contact their support team directly.

If you need help with onboarding to Stripe, you can reach out to us. Our team is here to assist you with any questions or concerns you may have during the onboarding process.